Terms & Conditions

These terms and conditions cover the use of our services and apply to all users of the website (www.carpathiaclinic.com) and of our services.

Please read these Terms carefully before using our services. If you do not agree to these Terms, you should cancel any appointment and exit our website. 

General Terms

1. We are Carpathia Natural Health Limited (t/a Carpathia Clinic), St. Helier, Jersey. To contact us, please email: contact@carpathiaclinic.com, or telephone our team on 01534 888121, or mobile: 07797 798121. 
   
   
2. You acknowledge and accept that any information on our website, including about medical cannabis, is for general educational and informational purposes only. The information should not be relied upon as a substitute for seeking appropriate individual medical advice and/or services.
   
   
3. You understand that there is no guarantee that a Carpathia Clinic clinician will provide you with a prescription for CBMPs (cannabis based medicinal products) following your appointment. You understand that prescriptions will only be issued where clinically appropriate, lawful and after an appointment has occurred. Issuing prescriptions is at the sole discretion of our doctors. The medicinal cannabis prescribed by our clinicians is imported from overseas licensed producers.
   
   
4. Following an appointment with one of our doctors, if you have any concerns about the information given to you by us, or, if your condition changes, you must seek further medical advice from us, or an alternate healthcare provider. If you suffer adverse or unexpected effects from any medicine prescribed to you by one of our doctors you must seek immediate medical advice. 

Making an Appointment

You can make an appointment for our services online at www.carpathiaclinic.com or by telephone on 01534 888121. Appointments are subject to availability and are only made available to you at our sole discretion. We do not make any guarantee as to the availability of any single clinician at any time.

Information We Need From You

1. Full and accurate information about your medical history and current symptoms will need to be disclosed to us. You will be required to complete a detailed questionnaire. The information you will be required to provide will include your Social Security Number and Photo ID.
    
2. We will need your consent to contact your GP to notify them of the consultation and any medication prescribed in relation to the consultation. *Please note we cannot provide our services to you should you withhold or withdraw your consent for our doctor(s) to communicate with your GP.
   
   
3. If you have a letter of referral from your GP then please bring it to your appointment together with any details of existing or previous medication taken for your current conditions.
   
   
4. Please read our Privacy Policy which sets out how we process your personal data in compliance with the data protection legislation.
   
   
5. You will be required to bring your current passport or another form of valid photo ID such as a driving licence.
   
   
6. If you do not provide us with the information we need, we may not be able to provide our services to you. We will not be responsible for providing the services late or not providing any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it. 

How We Contact You 

We may contact you by email to the email address provided in your client account, via telephone on the number you have provided in your account, by written communication to the postal address provided in your account or by general notice on our website.

Our Services 

1. We offer premium care consultations and effective cannabis based medicinal products for patients who suffer from conditions that existing treatments have not been effective in treating.
   
   
2. Our doctors will make an expert assessment to evaluate if medical cannabis treatment may alleviate your condition and/or symptoms. Our team of expert clinicians will take into account your medical history, your particular needs and local/national guidelines. Issuing prescriptions is at the sole discretion of our doctors and is subject to review by our multidisciplinary clinical team.
   
   
3. You will receive your medicine from Roseville Street Pharmacy following receipt of a medical prescription. The time taken to dispense prescriptions can vary. You understand and accept that private prescriptions are fulfilled at a charge unique to the pharmacy (including any dispensary fee), which is not under our control or the prescribing clinician’s control. It is your choice as to whether you have any prescription fulfilled.
   
   
4. Prescriptions must be collected within 28 days of issue. No refund can be given should you fail to adhere to this condition.
   
   
5. Once a prescription has left the pharmacy, it cannot be returned or refunded due to the possibility that it has been tampered with, stored incorrectly or otherwise improperly handled. It is your responsibility to ensure that your prescription is correct prior to leaving the pharmacy. 

Our Charges 

1. Appointment Fee(s): The fees for the consultation with our doctors are those set out on our website on the date you make an appointment, unless we have agreed another price in writing. We will require payment in full from you in order to proceed to book your appointment.
   
   
2. Prescriptions: You will need to make payment to the Carpathia Clinic for your prescription, including the pharmacy's dispensing fee, prior to collection of your medication. 

Changes To Our Services 

1. We reserve the right to change our services to reflect any changes in applicable legislation or for any other business reason. We will always make these changes available to you on our website.
   
   
2. We may amend these Terms from time to time. Every time you wish to use our services, please check these Terms to ensure you understand the Terms that apply at that time. If we make any material changes to these Terms, we will use reasonable efforts to give you notice prior to the change becoming effective. Any change will be effective immediately when the revised Terms are posted on our website. You should stop using our website and our services if you do not agree to any changes. 

Cancellations 

1. You may cancel your appointment at any time prior to attending the appointment with the clinician, by notifying us in advance by email or telephone. Refunds will be given provided the appointment is cancelled not less than 48 hours before the date of the appointment.
   
   
2. We may cancel your appointment, at our sole discretion and without any liability, if:
3. you do not, within a reasonable time of us asking for it, provide us with any information that we have requested for us to provide the services;
4. you do not make any payment to us when it is due;
5. you seriously (as determined by us) or repeatedly breach any of these terms.
   
   
6. We reserve the right to withhold some or all of the appointment fee to cover our administrative costs. 

Other Important Terms 

1. We are not responsible for delays outside our control. If our supply of the services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel the appointment and receive a refund for any services you have paid for but not received.
   
   
2. We may transfer our rights and obligations under these terms to another affiliated business . We will always tell you if this happens.
   
   
3. Our terms and conditions are between you and the clinic. No other person shall have any rights to enforce any of its terms.
   
   
4. If a court finds part of these terms are void or unenforceable, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
   
   
5. These terms are governed by Jersey law and the Jersey courts shall have jurisdiction in respect of any disputes arising under these terms. 

Complaints

If you have any complaints about our services, you can submit a complaint via email to contact@carpathiaclinic.com

Disclaimers

Our site is made available free of charge, we do not guarantee that our site, or any content on it, will always be available or uninterrupted. Although we make reasonable efforts to update the information on the website, we make no guarantees that the content is accurate, complete or up to date. We accept no responsibility for any consequences relating directly or indirectly to any action or inaction you take based upon such information.

You are responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.